Frequently Asked Questions

GENERAL
Return policy

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
ORDER & SHIPPING
Return policy

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
EXCHANGES & RETURNS
Eligibility Period

Refunds or exchanges are only applicable within 7 days from the date you receive your item.

Requests submitted after this period will not be eligible.
Return & Inspection Process

All returned items must be shipped back to us for verification and quality inspection.

The investigation and processing period typically takes 7–14 working days upon receiving the returned goods.

Please ensure all returned items are in their original condition, unworn, and accompanied by the original packaging, certificates, and receipt.
Contact Channels

To request a refund or exchange, please reach out to our customer service team via:

  • WhatsApp: +60107799253
  • Email: konghin1928@gmail.com

Our support team will guide you through the return process and provide the necessary shipping instructions.
Exchange Policy

Exchanges are permitted for items of equal or higher value.

If the exchange item’s price is lower than the original purchase, the price difference will be compensated with store vouchers.

If the exchange item’s price is higher, customers will be required to pay the difference before the exchange can be completed.
Refund Options

We offer two refund methods to best accommodate your preference:

  • Full Refund in Store Vouchers: Receive the total purchase amount as a store voucher, redeemable on your next order.
  • Partial Refund in Cash: Receive a cash refund with a 10% deduction from the total purchase amount to cover administrative and handling costs.

Refunds will only be issued once the item has been inspected and approved by our quality assurance team.
Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return or exchange. These include:

  • Customized or personalized items
  • Items purchased during clearance or promotional periods
  • Worn or damaged items due to misuse
Shipping Responsibility

Customers are responsible for all return shipping costs unless the item is confirmed to be defective or incorrect upon inspection.

We recommend using a trackable shipping service and retaining proof of postage.
Our Commitment

We are committed to handling each case with integrity and fairness. Every refund or exchange request is carefully reviewed to ensure transparency and customer satisfaction. Your understanding and cooperation allow us to continue delivering a seamless and trustworthy shopping experience.
BUY-BACK & TRADE-IN
Return policy

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.