Refund & Exchange Policy

Refund Exchange Policy

Thank you for shopping at Chop Kong Hin.

We’re sure that you’ll love your Chop Kong Hin Jewellery’s item, but on the rare occasion that it isn’t 100% right (damaged during shipment or wrong item/type/shade/etc), you can just send it back and we’ll be more than happy to give you a full refund or an exchange.

If you are not entirely satisfied with your purchase, we're here to help.

Standard return policy

At Chop Kong Hin, we value your satisfaction and strive to ensure every purchase meets the highest standards of craftsmanship and quality. However, if your item does not meet your expectations, we are pleased to offer a clear and fair refund and exchange process.

We strive to ensure your complete satisfaction with every purchase. However, please note that our policy differs between engravable and non-engravable products due to the nature of customization.

Customized engravable product

Each engraved piece is made uniquely for you — a personal expression of meaning, crafted with precision and care. Because every engraving is customized to your specific request, these items are non-refundable and non-exchangeable.

This policy ensures that your jewelry remains one-of-a-kind, created exclusively to reflect your sentiment, name, or memory. Once engraved, it becomes a personalized masterpiece that cannot be resold or altered without compromising its integrity.

We kindly encourage you to review your engraving details carefully before confirming your order. Our team is always here to assist you in perfecting your design before production begins.

Non-Customized product

Products designated as non-engravable are offered in their original form, precisely as showcased in our product images. These pieces are not eligible for any form of personalization, including custom engravings, inscriptions, wishing messages, or design alterations. Each item is crafted and presented to reflect its authentic design and exquisite craftsmanship, just as intended.

EXCHANGES & RETURNS

Refunds or exchanges are only applicable within 7 days from the date you receive your item.

Requests submitted after this period will not be eligible.

All returned items must be shipped back to us for verification and quality inspection.

The investigation and processing period typically takes 7–14 working days upon receiving the returned goods.

Please ensure all returned items are in their original condition, unworn, and accompanied by the original packaging, certificates, and receipt.

Exchanges are permitted for items of equal or higher value.

If the exchange item’s price is lower than the original purchase, the price difference will be compensated with store vouchers.

If the exchange item’s price is higher, customers will be required to pay the difference before the exchange can be completed.

We offer two refund methods to best accommodate your preference:

Full Refund in Store Vouchers: Receive the total purchase amount as a store voucher, redeemable on your next order.
Partial Refund in Cash: Receive a cash refund with a 10% deduction from the total purchase amount to cover administrative and handling costs.

Refunds will only be issued once the item has been inspected and approved by our quality assurance team.

For hygiene and quality reasons, certain items may not be eligible for return or exchange. These include:

Customized or personalized items
Items purchased during clearance or promotional periods
Worn or damaged items due to misuse

Customers are responsible for all return shipping costs unless the item is confirmed to be defective or incorrect upon inspection.

We recommend using a trackable shipping service and retaining proof of postage.

We are committed to handling each case with integrity and fairness. Every refund or exchange request is carefully reviewed to ensure transparency and customer satisfaction. Your understanding and cooperation allow us to continue delivering a seamless and trustworthy shopping experience.

To request a refund or exchange, please reach out to our customer service team via:

WhatsApp: +60107799253
Email: konghin1928@gmail.com

Our support team will guide you through the return process and provide the necessary shipping instructions.

BUY-BACK & TRADE-IN

Our aspiration is for every customer to experience complete satisfaction with their purchase. If, for any reason, your order does not meet expectations, please reach out to us — our team will gladly work with you to make it right, ensuring your experience reflects the quality and care we stand for.

Feel free to contact us if there is any question vis CONTACT CHANNELS above.

We take pride in ensuring your order is dispatched with care and efficiency. Once your package is on its way, you’ll receive a confirmation email with all the necessary delivery details. Please note that delivery times may vary depending on your location, but rest assured — we strive to bring your purchase to you as swiftly as possible.

In pursuit of our mission to deliver uncompromising quality and timeless beauty, we partner exclusively with renowned artisans and trusted manufacturers who share our passion for perfection. Every piece is the result of meticulous craftsmanship, ethical standards, and refined artistry—ensuring our jewelry not only shines brilliantly, but also stands as a lasting symbol of elegance and integrity.