Frequently Asked Questions
What is the return policy?
For full details about our refund process, eligibility, and timelines, please refer to our Refund & Exchange Policy page
How much does shipping cost?
Shipping costs RM15 for orders below RM100.
For orders of RM100 and above, shipping is free.
When will I get my order?
Once your payment has been verified, we will begin preparing your order. All standard orders are shipped out on Saturday, and you can expect to receive your package within 1–2 working days after dispatch.
For orders that include engraving, we will contact you after receiving your order and payment to confirm the engraving details. The delivery time will depend on how quickly the engraving details are finalized and the engraving work is completed.
What can I get engraved?
You may engrave words, names, messages, images, or drawings. If you’re unsure whether a specific image can be engraved or what the final result may look like, feel free to contact us on WhatsApp and share the image for confirmation.
For smaller items—such as rings—we recommend engraving words or simple images/drawings to ensure the best clarity and finish.
Can you wrap my order as a gift?
Yes, we do! Our gift packaging service includes:
- A paper gift bag
- Your jewellery box placed in a shipping box filled with raffia paper
- Gift wrapping paper around the box
- A gift card, and we can print your message on it for you
We can also deliver the gift directly to your friend’s home, making it easy to send a surprise.
To add this service, simply add it to your cart using this link: Gift Box